Handling Employee Complaints

Because employee complaints will inevitably occur, you should encourage you employees to inform you when they think something is wrong and needs to be corrected. An effective procedure provides:

• Assurance to employees that expressing their complaints will not jeopardize their employment
• A simple procedure for presenting their complaints
• Minimum of red tape and time in processing complaints and determining solutions

Resolving the Compliant

When employee complaints go unresolved they tend to lead to more problems. As a small business owner you should listen patiently and deal with them promptly. As a Small business owner, you must follow the necessary steps to resolve the complaint promptly.

• Analyze the complaint carefully
• Gather pertinent facts
• Make a decision
• Inform the Employee of it
• Follow up to determine whether the cause of the problem has been corrected

Remember when dealing with Employee Complaints always keep detailed, written records of all complaints (and disciplinary actions) as well as how they were resolved.